Frequently Asked Questions
Everything you need to know about bringing Must Société style into your home.
What are your delivery options for large furniture items?
We offer tiered shipping services ranging from standard curbside drop-off to our White Glove delivery, which includes room-of-choice placement, assembly, and removal of all packaging materials.
How can I track the status of my custom furniture order?
Once your order is placed, you will receive a confirmation email. As your custom piece moves through production and shipping, our logistics team will provide periodic updates via email and a final tracking link once it arrives at our local distribution center.
What is your return policy for home decor and accessories?
Unused accessories in their original packaging can be returned within 30 days of purchase. Please note that custom-made furniture, floor models, and final sale items are non-refundable.
Do you offer interior design consultations?
Yes, Must Société offers personalized design services. Our experts can help you with space planning, color coordination, and selecting the perfect pieces to match your aesthetic, either in-store or virtually.
How do I care for my Must Société wood and marble surfaces?
We recommend using a soft, damp cloth for daily cleaning and avoiding harsh chemicals. For wood, use a high-quality furniture wax twice a year; for marble, ensure spills are blotted immediately to prevent staining.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and offer flexible financing options through our third-party payment partners at checkout.